For about 8 months, I’ve been purchasing a bag of your high-caffeine tea every 10 days! Now, several other people have become hooked on it as well. I also use the hydration energy packets. They’re simply amazing!
However, I recently had an issue with a bag of my favorite pomegranate Mojito green tea individual 20-pack sachets. They smelled and tasted off—just different, but bad. The lot number was 01634, and I wasn’t sure if I had left it opened or done something to them.
I promptly bought another bag from Amazon and had it delivered the next day. Unfortunately, it had the same smell and slight off taste. It made sense because it was the same lot number.
I thought I might be going crazy, so I asked my best friend, who is also now an avid multi-day cup drinker, to try it. He also thought it smelled different, although the taste wasn’t noticeably different to him. He gave me one of his teabags from a different lot, and it tasted great.
I decided to purchase a 15-count satchel pack, hoping it would be a different lot number. It was, and it tastes absolutely perfect.
I was disappointed that I couldn’t exchange the bags because they’re definitely not cheap! I also looked for customer service to reach out to, but I couldn’t find any. I was hopeful that the information would be seen here.
I love your products and will continue to use them daily and share them. I wish you much success and growth! I would like to see the ability to have communication when purchasing from you through Amazon. It only states exchanges and returns are not accepted. I would have loved to have spoken to someone about my experience.